Franz Kafka is alive and well and living in Brussels. It took ING Bruxelles Schuman 6 weeks to provide me with a pin code, after I lost my bank card. As anyone who has had an ING account, not least at this branch, it is virtually impossible to get through on the telephone. I ended up making a complaint, and then sending a complaint to the Ombudsman. I got my pin code, but soon afterwords I couldn´t withdraw money. The merry-go-round started again and finally I was told there was a problem with my address. I sent the documents necessary but to no avail. My emails went unanswered and I had no idea what I had done wrong. Then today I received a letter recommandée saying that ING had terminated our "relationship". The letter was signed more than 2 weeks ago! and all of this time I was unable to have access to my money! In other words as soon as I refered the matter to the Ombudsman ING closed my account! Yes, Franz Kafka is alive and well but it is not Mr. Kafka, but little Franz, a five year old, who instead of learning from experience, retaliates against the client when he complains. Absolutely unbelievable behaviour. As anyone can see from reading this webpage, ING is the bank from hell, and should be avoided. And perhaps firing one third of the staff, is not a good idea - after all. Respectfully yours, former ING Client Arni Snaevarr.
I had really bad experiences with ING Bank in Belgium. I had an account in Brussels. Problems with debit/cashcards. You have to go in person to get the new PIN number - they wont send it to you by post! They were then supposed to post me a new bank card, but kept delaying and making excuses. Absolutely dreadful bank. I also had the misfortune to spend a year working as an IT contractor at the ING Bank Brussels headquarters near Merode. Dreadful bunker of a place full of deadhead drones. So I've seen ING Bank from both sides of the counter so to speak. Avoid ING at all costs!
Horrible service. Attempted to make a wire transfer to my account back in my home country, only to have the teller at reception dismissively and condescendingly give me incorrect instructions on how to do so. When they attempted to complete the transfer, they entered in the wrong routing number and quickly moved on to the next customer. AVOID OPENING AN ACCOUNT HERE, a truly horrible bank! To add to my last review, the "customer service" (LOL) representative actually laughed about my inability to complete the transfer to a colleague on the phone, obviously assuming that I could not undersand French. Again, avoid this bank at all costs
The ING office cannot be reached by phone. The employees tend not to be welcoming you as a customer but make you feel like a you are a nuisance somehow and disturb them in their routine with your requests. It is difficult to get any support from them, as they also are shockingly disorganized. It took them 7 months to send me an overview of my late husbands accounts, so I could start handling the situation.
Signed a lending contract, but because the first time the forgot to do something, I must return the following week and sign again. Now, a further week after that second signature, the funds are not in my account yet. And, surprise, surprise, none replies to my phone calls, nobody even reads my emails. Has something gone wrong? No explanations, no information... ING SCHUMAN? TO AVOID LIKE THE PEST!!!
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Services Bank in Etterbeek (neighborhood Schuman - Cinquantenaire)
|Monday :||9:00 - 16:00|
|Tuesday :||9:00 - 16:00|
|Wednesday :||9:00 - 16:00|
|Thursday :||9:00 - 16:00|
|Friday :||9:00 - 16:00|
This business is probably closed on Sunday.