ING - Brux-Schuman

Services Bank in Etterbeek

  1/5

47 Reviews

ING - Brux-Schuman
8 Rond?Pt Robert Schuman (Schuman - Cinquantenaire)

1040 Etterbeek | Belgium

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  022346580 022346580

 

€€€
50.842 4.3841

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arni.snaevarr arni.snaevarrBeginner member • 1 review(s)

1 14/07/2017

Franz Kafka is alive and well and living in Brussels. It took ING Bruxelles Schuman 6 weeks to provide me with a pin code, after I lost my bank card. As anyone who has had an ING account, not least at this branch, it is virtually impossible to get through on the telephone. I ended up making a complaint, and then sending a complaint to the Ombudsman. I got my pin code, but soon afterwords I couldn´t withdraw money. The merry-go-round started again and finally I was told there was a problem with my address. I sent the documents necessary but to no avail. My emails went unanswered and I had no idea what I had done wrong. Then today I received a letter recommandée saying that ING had terminated our "relationship". The letter was signed more than 2 weeks ago! and all of this time I was unable to have access to my money! In other words as soon as I refered the matter to the Ombudsman ING closed my account! Yes, Franz Kafka is alive and well but it is not Mr. Kafka, but little Franz, a five year old, who instead of learning from experience, retaliates against the client when he complains. Absolutely unbelievable behaviour. As anyone can see from reading this webpage, ING is the bank from hell, and should be avoided. And perhaps firing one third of the staff, is not a good idea - after all. Respectfully yours, former ING Client Arni Snaevarr.

Useful 0 • Useless 0

rcaws2 rcaws2 • 1 review(s)

1 17/01/2015

I had really bad experiences with ING Bank in Belgium. I had an account in Brussels. Problems with debit/cashcards. You have to go in person to get the new PIN number - they wont send it to you by post! They were then supposed to post me a new bank card, but kept delaying and making excuses. Absolutely dreadful bank. I also had the misfortune to spend a year working as an IT contractor at the ING Bank Brussels headquarters near Merode. Dreadful bunker of a place full of deadhead drones. So I've seen ING Bank from both sides of the counter so to speak. Avoid ING at all costs!

Useful 0 • Useless 0

laurakaufmann27 laurakaufmann27Beginner member • 2 review(s)

1 24/09/2014

Horrible service. Attempted to make a wire transfer to my account back in my home country, only to have the teller at reception dismissively and condescendingly give me incorrect instructions on how to do so. When they attempted to complete the transfer, they entered in the wrong routing number and quickly moved on to the next customer. AVOID OPENING AN ACCOUNT HERE, a truly horrible bank! To add to my last review, the "customer service" (LOL) representative actually laughed about my inability to complete the transfer to a colleague on the phone, obviously assuming that I could not undersand French. Again, avoid this bank at all costs

Useful 1 • Useless 0

cranctort cranctort • 1 review(s)

1 05/08/2014

Living abroad, having an account in ING and needing to contact them. Impossible to pick up the phone!

Useful 2 • Useless 0

meu meuBeginner member • 2 review(s)

1 28/03/2014

I thought banks were meant te help their customers. Mails and phonecalls: no reactions. A bank located in the international centre of Brussels. What is the point if there is no service!

Useful 1 • Useless 0

lappland05 lappland05 • 1 review(s)

1 14/11/2013

As so many of you commented already: they do not pick-up the phone!! I have been calling continuously from DK now, but to no awail. What do I do? I need to urgently speak to them... ! Grrr - find this unacceptable !!

Useful 1 • Useless 0

Anna Anna • 1 review(s)

1 22/04/2013

The ING office cannot be reached by phone. The employees tend not to be welcoming you as a customer but make you feel like a you are a nuisance somehow and disturb them in their routine with your requests. It is difficult to get any support from them, as they also are shockingly disorganized. It took them 7 months to send me an overview of my late husbands accounts, so I could start handling the situation.

Useful 4 • Useless 1

Unsigned review

1 21/01/2015

They don't pick up the phone. Emails are answered only after several days. Being abroad, the service is really bad. Plus you have to pay for each call even if they don't pick. Move of branch, that's also what they want you to do.

Useful 0 • Useless 0

Unsigned review

1 08/12/2014

No service due to no training and an endemic "I don't care mentality", that bank would hardly survive in other member states of the EU.

Useful 0 • Useless 0

Unsigned review

2 31/07/2014

It took about 12 unanswered phone calls this morning, but finally someone picked up. Not very efficient or customer friendly I must say.

Useful 1 • Useless 0

Unsigned review

2 11/07/2014

please ANSWER the phone !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Useful 1 • Useless 0

Unsigned review

1 07/07/2014

agence à éviter... Service client inexistant, conseils et suivi dossiers de très mauvaise qualité, qui vous oblige à y retourner sans cesse... Personnel déplaisant et peu aimable, sauf lorsqu'il s'agit de souscrire un prêt...

Useful 0 • Useless 0

Unsigned review

1 08/06/2014

Impposible to ask a question by phone, you have to go there. My advice : choose another agency !

Useful 1 • Useless 0

Unsigned review

1 16/05/2014

Useless bunch! Pick up your phone. Very poor service, impossible to reach them and very limited opening hours.

Useful 1 • Useless 0

Unsigned review

1 31/03/2014

Signed a lending contract, but because the first time the forgot to do something, I must return the following week and sign again. Now, a further week after that second signature, the funds are not in my account yet. And, surprise, surprise, none replies to my phone calls, nobody even reads my emails. Has something gone wrong? No explanations, no information... ING SCHUMAN? TO AVOID LIKE THE PEST!!!

Useful 0 • Useless 0

Reviews in other languages

| dutch : 1 reviews | | Français : 25 reviews |

Rating:

Your first-hand experience really matters. Please, share it. Thanks!

Your review will have an important influence on the choice of other visitors of CityPlug. It will also engage the conversation with the merchant who may consider your feedback to improve its services. We therefore ask you to respect some basic rules below: Stay true and objective. Describe your experience as you have lived it, highlighting what you liked or disliked. Use a measured and nuanced language, even if you are disappointed. A review written in accordance with these guidelines will have much more impact on the visitors of CityPlug. If you are the owner or an employee of the place, you're not allowed to share your view. However, you have a right of reply (please contact us about this). You can not: Keep defamatory for the sole purpose of harming the merchant Namely or personally attack Copy opinions from third party sites

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ING - Brux-Schuman

Services Bank in Etterbeek (neighborhood Schuman - Cinquantenaire)

Opening Hours

Monday : 9:00 - 16:00
Tuesday : 9:00 - 16:00
Wednesday : 9:00 - 16:00
Thursday : 9:00 - 16:00
Friday : 9:00 - 16:00
Open on sunday?

This business is probably closed on Sunday.

Useful links

Website : ing.be

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