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ING - Brux-Schuman

€€€ Bank

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47 reviews
arni.snaevarr Fri 14 Jul 2017 - 18:33

Franz Kafka is alive and well and living in Brussels. It took ING Bruxelles Schuman 6 weeks to provide me with a pin code, after I lost my bank card. As anyone who has had an ING account, not least at this branch, it is virtually impossible to get through on the telephone. I ended up making a complaint, and then sending a complaint to the Ombudsman. I got my pin code, but soon afterwords I couldn´t withdraw money. The merry-go-round started again and finally I was told there was a problem with my address. I sent the documents necessary but to no avail. My emails went unanswered and I had no idea what I had done wrong. Then today I received a letter recommandée saying that ING had terminated our "relationship". The letter was signed more than 2 weeks ago! and all of this time I was unable to have access to my money! In other words as soon as I refered the matter to the Ombudsman ING closed my account! Yes, Franz Kafka is alive and well but it is not Mr. Kafka, but little Franz, a five year old, who instead of learning from experience, retaliates against the client when he complains. Absolutely unbelievable behaviour. As anyone can see from reading this webpage, ING is the bank from hell, and should be avoided. And perhaps firing one third of the staff, is not a good idea - after all. Respectfully yours, former ING Client Arni Snaevarr.

Wed 21 Jan 2015 - 15:26

They don't pick up the phone. Emails are answered only after several days. Being abroad, the service is really bad. Plus you have to pay for each call even if they don't pick. Move of branch, that's also what they want you to do.

rcaws2 Sat 17 Jan 2015 - 18:06

I had really bad experiences with ING Bank in Belgium. I had an account in Brussels. Problems with debit/cashcards. You have to go in person to get the new PIN number - they wont send it to you by post! They were then supposed to post me a new bank card, but kept delaying and making excuses. Absolutely dreadful bank. I also had the misfortune to spend a year working as an IT contractor at the ING Bank Brussels headquarters near Merode. Dreadful bunker of a place full of deadhead drones. So I've seen ING Bank from both sides of the counter so to speak. Avoid ING at all costs!

Mon 8 Dec 2014 - 11:20

No service due to no training and an endemic "I don't care mentality", that bank would hardly survive in other member states of the EU.

laurakaufmann27 Wed 24 Sep 2014 - 10:49

Horrible service. Attempted to make a wire transfer to my account back in my home country, only to have the teller at reception dismissively and condescendingly give me incorrect instructions on how to do so. When they attempted to complete the transfer, they entered in the wrong routing number and quickly moved on to the next customer. AVOID OPENING AN ACCOUNT HERE, a truly horrible bank! To add to my last review, the "customer service" (LOL) representative actually laughed about my inability to complete the transfer to a colleague on the phone, obviously assuming that I could not undersand French. Again, avoid this bank at all costs

cranctort Tue 5 Aug 2014 - 10:26

Living abroad, having an account in ING and needing to contact them. Impossible to pick up the phone!

Thu 31 Jul 2014 - 09:46

It took about 12 unanswered phone calls this morning, but finally someone picked up. Not very efficient or customer friendly I must say.

Fri 11 Jul 2014 - 12:45

please ANSWER the phone !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Mon 7 Jul 2014 - 16:27

agence à éviter... Service client inexistant, conseils et suivi dossiers de très mauvaise qualité, qui vous oblige à y retourner sans cesse... Personnel déplaisant et peu aimable, sauf lorsqu'il s'agit de souscrire un prêt...

Sun 8 Jun 2014 - 13:18

Impposible to ask a question by phone, you have to go there. My advice : choose another agency !

Fri 16 May 2014 - 15:13

Useless bunch! Pick up your phone. Very poor service, impossible to reach them and very limited opening hours.

Mon 31 Mar 2014 - 16:24

Signed a lending contract, but because the first time the forgot to do something, I must return the following week and sign again. Now, a further week after that second signature, the funds are not in my account yet. And, surprise, surprise, none replies to my phone calls, nobody even reads my emails. Has something gone wrong? No explanations, no information... ING SCHUMAN? TO AVOID LIKE THE PEST!!!

meu Fri 28 Mar 2014 - 11:06

I thought banks were meant te help their customers. Mails and phonecalls: no reactions. A bank located in the international centre of Brussels. What is the point if there is no service!

Sun 15 Dec 2013 - 12:50

They not only don't pick the phone, but even requests sent by registered letters are ignored & replied by standard actions only partially ( ING car Insurance ); I am furious and will go personally to get what I asked for. It is incredible how BE banks treat their customers!

lappland05 Thu 14 Nov 2013 - 11:42

As so many of you commented already: they do not pick-up the phone!! I have been calling continuously from DK now, but to no awail. What do I do? I need to urgently speak to them... ! Grrr - find this unacceptable !!

Mon 4 Nov 2013 - 12:44

This XXXX people don't went to the phone. This is not acceptable.

Wed 9 Oct 2013 - 09:25

It is a bank, where you should not go, no service at all. Do not open your accounts at ING.

Anna Mon 22 Apr 2013 - 10:03

The ING office cannot be reached by phone. The employees tend not to be welcoming you as a customer but make you feel like a you are a nuisance somehow and disturb them in their routine with your requests. It is difficult to get any support from them, as they also are shockingly disorganized. It took them 7 months to send me an overview of my late husbands accounts, so I could start handling the situation.

Thu 11 Oct 2012 - 14:32

I have tried for hours to get through by phone NO way ! I am in UK and desperate to access my money, they will NOT answer the phone ? What do I do, JOHN

Mon 25 Jun 2012 - 10:41

they never answer the phone, this is just not acceptable

Tue 24 Jan 2012 - 12:39

Manque beaucoup de personnalisation des contactes avec les clients /celui de long date aussi!/. Il n'y a plus indiqué les nomes des personnelles dans hall comme avant.

sejlasedic Tue 20 Oct 2015 - 16:46

Impossible à les joindre mais ils sont capables de vous appeler 10 fois pour proposer un plus grand découvert sur la visa ou la possibilité d'etre en découvert sur le compte à vue. Quand j'ai envoyé un mail pour dire à la responsable que c'est tout sauf un "conseil aux clients" de proposer des crédits et que j'en ai marre que MA "conseillère" m'appelle plusieurs fois pour me proposer des choses pour lesquelles j'ai déjà dit non elle m'a répondu que sa collègue fait son travail.... j'ai transferé mon compte ailleurs.

act.azeroual Wed 16 Sep 2015 - 10:48

ING BANK est une banque à éviter à tout prix. Expert et conseiller financier je sais de quoi je parle. Tous mes clients qui ont ouvert un compte chez ING BANK sont mécontents. L'agence ING R. SCHUMAN c'est le mépris total du client. On s'occupe à peine des fonctionnaires CEE parce qu'ils ont des comptes bien garnis. Il y a aussi les xxxx sur les assurances "life" dont le client n'a vraiment pas besoin. Chez la clientèle professionnelle, on se sert de votre argent mais la banque n'accompagne pas bien ou pas du tout le client dans ses besoins financiers.

lara.fusari Wed 17 Dec 2014 - 15:18

J'ai un compte dans cette agence depuis 1998, mais je suis décidée à le clôturer dès que possible!! Personne ne répond au téléphone, à aucune heure du jour, les conseillers fififigèrent les comptes (=notre argent) de façon approximative et non professionnelle, en transférant des montants au pif d'un compte à l'autre (même depuis ceux sur lesquels ils n'ont aucun mandat), ce qui entraîne des erreurs et des découverts et des lettres du siège que le client doit payer plus de 8 euros!! Depuis une semaine j'attends de fiprendre un rdv, pas de réponse à mes emails ni à mes appels. C'est comme ça qu'ils montrent que le client est important? À éviter absolument!!!!! - Pas possible de donner 0 étoiles mais ce serait plus approprié!

carolita30 Tue 2 Dec 2014 - 12:39

incroyable, ça ne répond vraiment pas! Le répondeur conseille toujours d'appeler plus tard!Et on y laisse dormir notre argent! J ain un taux hypothécaire de plus de 4 % je dois absolument le rené travaille loin...quelles sont mes options

Tue 2 Dec 2014 - 12:36

incroyable, jamais ils ne répondent par téléphone! Et on laisse y dormir notre argent...

Tue 30 Sep 2014 - 10:13

Tout a fait d"accord vient juste d'ouvrir un compte malheureusement et quelle erreur injoignable au téléphone soit ils sont debordés ou alors rien a faire du change d'agence

Mon 25 Aug 2014 - 14:05

suis assez d'accord incompétent, voir desagreable..

Tue 29 Apr 2014 - 14:46

Cette "agence" ne devrait même pas etre ouverte tellement son personnel est incompetent, indisponible, meprisant. Les clients n'ont vraiment aucune importance pour eux.

Thu 31 Oct 2013 - 15:42

Catastrophe Ils sont sensé être ouvert jusquà 16h00 et à 15h15 plus personne ne répond. Fonstionnaires !!!

Mon 16 Sep 2013 - 12:09

impossible de les contacter par téléphone!!! agence à éviter!!!!

Tue 3 Sep 2013 - 18:00

Impossible de les contacter par téléphone. Ne suivent pas les affaires. Problème de libération d'une garantie locative.

Tue 9 Jul 2013 - 16:18

que des problèmes, personnel incompétent. Perdent des documents, garde de l'argent bloqué pendant des mois .......

Fri 14 Jun 2013 - 11:45

Que des problèmes avec eux

Wed 12 Jun 2013 - 11:44

Impossible de joindre par telephone , il faut eviter cette banque absolumnet ,personnel desagleable.

Tue 28 May 2013 - 16:36

Ze hebben telefoon. Maar nemen niet op. Net zo makkelijk.

Fri 22 Mar 2013 - 12:18

Désorganisés et prétentieux!

Tue 30 Oct 2012 - 14:14

conseillère désagréable et méprisante il faut avoir min 50000e pour avoir un sourire

Tue 18 Sep 2012 - 16:01

Impossible to reach them by phone

Mon 3 Sep 2012 - 12:52

Lamentable. employés méprisants.

Tue 28 Aug 2012 - 12:15

Ageance injoignable, refus de la part d'employés de reconnaître des erreurs et des pannes... A éviter

Tue 21 Aug 2012 - 13:39

Numero injoignable. Est-ce le bon?

Wed 18 Jul 2012 - 17:52

Personnel agreable en particulier le directeur ... mais procedures lentes ...

Wed 4 Jul 2012 - 17:03

impossible de les joindre par téléphone.... service lamentable enver le client...

Tue 5 Jun 2012 - 18:09

Ils repond jamais au telephone

Fri 13 Jan 2012 - 10:23

injoignable par telephone...

info7322 Mon 21 Nov 2011 - 16:35

J'ai été récemment reçu par une dame de la cinquantaine typée asiatique (aucun problème à ce niveau je suis moi-même asiatique) et elle m'a litéralement crié dessus avec une agressivité outrageuse et un dédain méprisant parce que je n'avais pas bien compris ce qu'elle me disait. Agence à éviter !!

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ING - Brux-Schuman
Rond?Pt Robert Schuman 8,
1040 Etterbeek, Belgium
+32 2 234 65 80


Opening hours

09:00 - 16:00
09:00 - 16:00
09:00 - 16:00
09:00 - 16:00
09:00 - 16:00


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