ING - Brux-Schuman

The ING office cannot be reached by phone. The employees tend not to be welcoming you as a customer but make you feel like a you are a nuisance somehow and disturb them in their routine with your requests. It is difficult to get any support from them, as they also are shockingly disorganized. It took them 7 months to send me an overview of my late husbands accounts, so I could start handling the situation.

I have tried for hours to get through by phone NO way !
I am in UK and desperate to access my money, they will NOT answer the phone ?
What do I do, JOHN

they never answer the phone, this is just not acceptable

Manque beaucoup de personnalisation des contactes avec les clients /celui de long date aussi!/. Il n'y a plus indiqué les nomes des personnelles dans hall comme avant.