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You should be:
- Be polite
- Stay objective, even if you are disappointed. Being constructive is the best way to engage in a conversation with the business owner: kindly letting them know how your experience went wrong can perhaps help them assess and improve their business by avoiding such errors in the future.

You cannot:
- Insulting or injurious content
- Personal attacks
- Content copied and pasted from a third party website
- Content aimed to attack a competitor